What is BetterCommerce?
BetterCommerce is an enterprise grade, omnichannel commerce platform empowering retailers to maximise revenues, become more efficient and stay ahead of their competitors. It offers unparalleled performance across functionality, change implementation and customer intelligence.
Does BetterCommerce have all the features I need?
BetterCommerce provides more out-of-the-box features as standard than any other e-commerce platform. It helps retailers deliver digital commerce projects more easily and more efficiently than ever before. BetterCommerce is built with a 100% API-first philosophy. It transforms the way an e-commerce platform can be implemented or customised: offering the stability of a platform with the flexibility of customised bespoke solutions.
How is BetterCommerce different from other platforms?
BetterCommerce is a full omnichannel commerce solution with a modern architecture designed for the cloud. Built with a 100% API-first philosophy, BetterCommerce transforms the way a commerce platform can be implemented or customised. Because BetterCommerce is based on a completely open REST API architecture, creativity to innovate is not limited by technology or development. Using our APIs you can extend anything you like, integrate new technologies, and customise your store however you like.
What technology does BetterCommerce use?
The BetterCommerce platform is hosted in Azure, but we recognise that some businesses need more control than others, so we offer a variety of hosting models including cloud, on-premise and a hybrid of the two.
Where is BetterCommerce hosted?
Our platform is designed to quickly and easily integrate with your existing systems, enabling you to be up and running in minimal time so you can start to see a return on your investment. Once you are live, BetterCommerce keeps you firmly in control, with self-service capabilities, reducing dependence on developers and a comprehensive set of business tools available through the intuitive BusinessHub.
Will BetterCommerce integrate with my existing systems?
How easy is it to customise BetterCommerce to my specific requirements?
Is BetterCommerce secure?
BetterCommerce removes your risk with our completely secure back end. Capitalising on the built-in security features of Azure, the platform is continuously scanned for new and known vulnerabilities to ensure that we deliver a secured platform for our customers. And our security features are all contained within the solution, unlike many other platforms that rely on third party bolt-ons.
Is BetterCommerce ready for the GDPR requirements?
The BetterCommerce platform has full GDPR support built in: with one single repository of all data that is secure and easy to manage. All customer data held in the BetterCommerce platform is contained in a single repository that can be accessed by both business users and customers, through different interfaces. In My Account, customers can review their data, consents and preferences, and can choose to delete any data - or their complete profile. This is a key requirement of GDPR.
Growing your business
How can BetterCommerce support my growth?
BetterCommerce is designed to grow with the demands of your business. With a feature set including advanced marketing and promotional capabilities, backed by customer insights, you'll get closer to your customers and see them convert. And when you need more capacity, BetterCommerce cloud-based architecture offers the ultimate in pain-free scalability to grow seamlessly with your business, both to support your ongoing growth and to manage the peaks and troughs of your trading calendar.
Is BetterCommerce omnichannel?
Customers demand relevant, intuitive, and targeted experiences when, where and how they choose to engage with you. BetterCommerce covers all the bases with fully responsive websites, mobile apps and an in-store hub. BetterCommerce centralises the publication and management of all channels to ensure optimum device responsiveness. Whatever device your customers are using, the content and design will automatically adapt to deliver a superior customer experience.
Can I run multiple stores?
BetterCommerce allows you to run multiple domains from one centralised hub. With multi-lingual, multi-currency, and region specific pricing, you can create and manage additional stores, brand and country sites.
Do you have a mobile app?
We provide a white-labelled iOS mobile app out-of-the-box, along with its source code, that you can customise to design an app that adds a new dimension to your mobile offer.
How will my team manage BetterCommerce?
BetterCommerce is designed to enable commerce teams to be in full control, with a comprehensive suite of business tools available through a single web-based interface. BusinessHub is the entry point to manage site settings, product data, merchandising, content, customer data and site extensions from one easy to use, intuitive dashboard.
How can BetterCommerce help my marketing?
The BetterCommerce platform provides a comprehensive toolset to help you increase traffic, deliver enhanced customer experiences and boost sales. Convert more customers with advanced marketing and conversion tools to accelerate your growth. Increase traffic and ROI while spending less time managing technology. Supercharge your promotions with powerful merchandising tools that allow you to easily align products, content, promotions and customers to deliver successful campaigns in the right place, at the right time, with the right content. And make use of customer insights based on behavioural analysis, with integrated analytics to segment your customer data and create personalised promotions based on real data.
Extending the platform
How can I extend the platform capabilities?
BetterCommerce is built with a 100% API-first philosophy, transforming the way a commerce platform can be implemented or customised. Using our APIs you can extend anything you like, integrate new technologies, and customise your store however you want. And it's a simple process for business users to set up extensions, and quick and easy to rollout the changes
Is it easy to develop for the BetterCommerce Platform?
Because BetterCommerce is based on a completely open API architecture, your creativity to innovate is not limited by technology or development. Using our APIs you can extend anything you need
Do I need to use a particular language?
Can I use third party apps to extend my site capabilities?
BetterCommerce's API-first approach makes it easy for you to build new services and closer ties with partners and customers. You can add services such as maps, shipping and payment processes to your own without having to write new code. Our APIs cut the cost of innovation and entry to new markets.
Where can I find a technology, design or marketing partner?
We have a trusted community of digital agencies, technology companies and system integrators who deliver flexible and powerful digital commerce solutions. Our partners have complete access to the same API used to build BetterCommerce, enabling them to build integrations and customise the platform for their clients using the technology stack of their choice. We can help you find the right partner for your specific needs.
Case studies & recommendations
Do you have any examples of successes with BetterCommerce?
Most of our clients are in the worlds of fashion, beauty and wellness. But rest assured that if you do commerce, we can help you, no matter your sector or customer base. We have helped new businesses build solid foundations for the future; we have laid the path for national companies to go global; and we have simplified the operations of market-leading retailers with our powerful solutions. Head over to our Success Stories page to see how we have helped businesses just like yours.
What do industry experts say about BetterCommerce?
Industry experts recognise the unique benefits of BetterCommerce for retailers. Mark Lewis, CTO of leading e-commerce agency Practicology, said: BetterCommerce is a welcome addition to the platform options retailers have today. Modern architecture, well thought-out and highly-usable management tools, a full suite of capabilities particularly strong in terms of customer management and built with API-led extensibility and cloud-managed scalability, make BetterCommerce an option that many retailers should consider.
BetterCommerce is a new platform. Why should i trust you with my business?
Our parent company is a leading provider of enterprise technology solutions and one of the world's largest providers of encrypted software keys for retail and in-game purchase. BetterCommerce was born out of customer demand for a new omnichannel commerce platform, and to date the platform has had more than 200,000 development hours invested into it.
How do you charge for BetterCommerce?
BetterCommerce is a cost effective platform with no hidden costs, giving you transparency and predictability. We offer an extensive feature set as standard, regular updates included, flexible pricing models and a world-class customer services and support infrastructure. And, as we'll only charge you for what you use and only when you need it, you can be sure your operating budget won't be burdened with paying for excess capacity.
How much will BetterCommerce cost?
Our pricing models are designed to match the size of your business and your requirements. With a choice of cloud, on-premise, or through our hybrid model we can find the right commercial model for your business today and tomorrow.
Does the price include payment gateway fees?
No. BetterCommerce integrates with many payment gateways and third-party tools. Their fees are not included in the cost per order and should be added up.
Do you offer an on premise version?
As of now, we don't offer on-premise version and offer the complete platform in SaaS (Software as a Service) Model wherein we take away all the headaches around the infrastructure management, patches, updates and everything needed to keep the lights running.
Can I manage multiple brands with single account?
Absolutely, you can manage as many brands or businesses as you need from one single dashboard with the ability to do switch between brands quite easily without having to login again & again
How is an BetterCommerce implementation managed?
When you engage with BetterCommerce, we follow a defined process to take you from first steps all the way to a live site and beyond.
Who will I deal with?
Our team of specialists will provide you with support throughout the project life-cycle, from advising on platform and technical questions before and during the project, to resolving any issues, to supporting the implementation and providing post-launch support. We also have a trusted community of digital agencies, technology companies and system integrators who can help you deliver flexible & powerful digital commerce solutions. We take our commitment to our customers seriously, and we will be there when you need us - from our sales staff to our Directors.
How can I migrate my current data to BetterCommerce?
Integrate easily with your existing Enterprise Resource Planning (ERP) system for catalogue management. Our platform supports bulk import and intelligently maps to brands and categories.
What happens when I cutover to the new site?
Prior to going live, we will complete a deployment checklist, to ensure that there are no issues. For the 24 hours following deployment, we will closely monitor the site performance and some key metrics. If there are any major problems, we will have a team on hand to provide quick response.
What happens after launch?
In preparation for your new site launch, we will define some key metrics to act as a comparison between the old site and the new site. These include measures such as KPIs, ecommerce, devices traffic, acquisition and search. For a period after launch we'll track any significant changes, so that we can highlight any negative movements, understand the reasons, and take remedial action where appropriate. This activity might be carried out by us, by you, or by one of your agency partners.
What happens to my search engine rankings ?
Maintaining organic search rankings should be a high priority in any replatforming project. We'll work closely with you or your search agency to put in place a comprehensive search migration plan to ensure that all possible steps are taken to preserve or even improve your search rankings.