The Multichannel Success Podcast: Sneak Peak Into Season 2

The Multichannel Success Podcast: Sneak Peak Into Season 2
The Multichannel Success Podcast: Sneak Peak Into Season 2

Brands & Communications
Share on :

Today’s commercial landscape, the concept of multichannel success has become a cornerstone for businesses aiming to thrive. The integration of various sales and communication channels is no longer a luxury but a necessity. 
This is the central theme of the Multichannel Success Podcast, which returns for its second season, delving deeper into the strategies and insights necessary for achieving multichannel excellence in commerce.

Why Multichannel Success is Crucial
The importance of a multichannel approach lies in its ability to meet customers where they are. In an era where consumer behaviour is increasingly fragmented across various platforms – from traditional brick-and-mortar stores to online marketplaces and social media – businesses must adapt to remain relevant and competitive. Multichannel success hinges on understanding these diverse channels and effectively integrating them to provide a seamless customer experience.


The Unveiling of Season 2
Season 2 of the Multichannel Success Podcast, sponsored by BetterCommerce, promises an even more enlightening journey through its six episodes. The season is packed with valuable discussions, ranging from tackling retail challenges to understanding the nuances of digital strategy. The hosts, David Worby and Mark Pinkerton, co-founders of Prospero, and David Kohn, CEO of The Multi-Channel Expert, bring a blend of visionary and practical perspectives to the table.
The hosts, with their diverse backgrounds, offer a rich tapestry of insights. David Worby and Mark Pinkerton, with their roots in Prospero, bring an entrepreneurial and innovative perspective, while David Kohn adds a layer of industry expertise. Their combined experience makes for engaging and insightful conversations that are both informative and practical.

A Journey Through Digital Commerce: Sneak peak into the episodes

Here's a short summary of the episodes: 

Episode 1: Lowering the Cost of Returns: The season kicks off with a focus on a pressing issue in retail - the cost of returns. Featuring insights from Peter Hietala, founder of Easycom, the episode delves into practical strategies and technological solutions that can help retailers reduce these costs.
Episode 2: Strategy & Planning: This episode is a deep dive into the importance of a holistic digital strategy. It explores the critical components teams need to consider and how these fit within the broader business vision. The discussion on Agile methodologies versus traditional approaches provides valuable insights for businesses in flux.
Episode 3: Understanding Headless/Composable Commerce: A highlight of the season is the episode featuring Vikram Saxena, CEO of BetterCommerce. Saxena’s expertise in headless and composable commerce sheds light on how this approach can streamline operations and reduce costs for businesses.
Episode 4: Improving Culture and Process: This episode tackles the often-overlooked aspect of digital culture within businesses. It examines how to evolve a digital-friendly culture and the challenges of integrating it into the broader business ethos.
Episode 5: HR The Digital Challenge: Joined by James Minter from Hannington Tame, this episode delves into the unique HR challenges in the digital space, especially in managing digital talents and the implications for business dynamics.
Episode 6: Optimising Digital & Physical: Featuring Paul McDermott from Matalan, the final episode discusses the synchronization and optimization of online and offline channels. It offers strategies for managing different channels and creating a cohesive customer experience.
Spotlight on Vikram Saxena, CEO of BetterCommerce
In an insightful episode: Understanding Headless/Composable Commerce, Vikram Saxena discusses the transformative potential of headless and composable commerce. His expertise in the field provides listeners with a comprehensive understanding of how this technology can benefit retailers and brands. Saxena's discussion is particularly relevant in today's retail environment, where agility and customization are key to success.


Accessibility and Engagement
A commendable aspect of the podcast is its accessibility. Each episode comes with a transcript, making it inclusive for a diverse audience. The availability of these resources on platforms like Spotify, Apple, and Google Podcasts ensures that listeners can access the content easily.


A Must-Listen for Digital Commerce Enthusiasts
Season 2 of the Multichannel Success Podcast is more than just a series of discussions; it's a comprehensive guide for any business looking to thrive in the digital age. The blend of expert opinions, practical advice, and strategic insights makes it a valuable resource for entrepreneurs, digital marketers, and business leaders alike. 
The Multichannel Success Podcast Season 2 is a testament to the dynamic nature of digital commerce. It offers a panoramic view of the challenges and opportunities in the field, making it an essential listen for anyone aiming to achieve success in the multifaceted world of multichannel commerce. 

As you embark on this enlightening journey, prepare to be inspired, educated, and transformed.
Are you ready?

What to read next


Are you ready for BetterCommerce?

Speak with our team - we’re here to help make your business Better.